Returns & Exchanges

Last updated: 26 October 2026

We want you to love what you order from Coral Bloom. This policy explains how change-of-mind exchanges work and what happens if something is faulty. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Faulty, damaged, incorrect or not-as-described items

If your item is faulty, arrives damaged, is not what you ordered or doesn't match its description, please email us with your order number and clear photos as soon as you notice the problem.

  • We will offer a repair, replacement or refund in line with the Australian Consumer Law.
  • We cover the cost of returning a faulty or incorrect item.
  • Approved refunds are issued to your original payment method, usually within 5–10 business days after we receive the item back.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of mind (wrong size, style or colour)

We don't offer refunds for change of mind. If an item doesn't fit or isn't quite right, we're happy to offer an exchange (different size or colour, subject to availability) or store credit if you request it within 14 days of delivery.

To be eligible for a change-of-mind exchange or store credit, the item must be:

  • unworn, unwashed and unaltered (only tried on briefly indoors);
  • free from makeup, deodorant, perfume, pet hair, smoke or other odours and marks;
  • returned with all original tags attached and in its original packaging.

Items that do not meet these conditions cannot be accepted and will be sent back to you at your cost.

Not eligible for change-of-mind exchange or store credit

  • Sale, clearance or discounted items (final sale for change of mind).
  • Underwear, swimwear, bodysuits and jewellery once the hygiene seal or protective packaging has been opened or removed.
  • Gift cards.
  • Requests made more than 14 days after delivery.

These exclusions apply to change of mind only. If any of these items is faulty or not as described, section 1 applies.

3. How to request an exchange or return

  1. Email us with your order number, the item and the reason.
  2. Wait for our reply with your return approval and the return address. Please don't send items back before you hear from us, as unapproved parcels may be delayed.
  3. For change of mind, return postage is paid by you. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.
  4. Once your return arrives and has been checked, we'll send your exchange (delivery times as per our Shipping Policy) or issue your store credit by email.

4. Contact

Coral Bloom · Email: info@coralbloomboutique.com