Terms of Service
Article 1 – Definitions
In these terms of service, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
Consumer: the natural person not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract concerning a series of products and/or services where the delivery and/or purchase obligation is spread over time;
Durable data carrier: any tool that allows the consumer or entrepreneur to store personal information in a way that enables future consultation and unaltered reproduction of that information;
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: an agreement concluded through an organized system for remote sales of products and/or services, using one or more means of distance communication exclusively until the contract is concluded;
Means of distance communication: a method that can be used to conclude a contract without the consumer and entrepreneur being in the same location simultaneously;
Terms and Conditions: these current Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Business name: Coral Bloom Boutique
Business registration number:
Trade name: Coral Bloom Boutique
ABN / VAT Number:
Customer service email: info@coralbloomboutique.com
Business address: Australia
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract or order concluded between the entrepreneur and the consumer.
Before a distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate where the terms and conditions can be viewed and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the terms and conditions will be provided electronically in a format that can easily be stored on a durable medium. If that is not possible, the entrepreneur will indicate how they can be accessed electronically or sent by other means at no cost.
If, in addition to these terms, product- or service-specific terms apply, the consumer may rely on the more favorable provision in the event of conflicting conditions.
If any provision in these terms is invalid or annulled, the remainder of the agreement remains in force, and the invalid provision will be replaced by a provision with similar intent.
Situations not covered by these terms must be interpreted in the spirit of these terms. Ambiguities should be resolved in the same manner.
Article 4 – The Offer
If an offer is valid for a limited period or subject to conditions, this will be clearly stated.
Offers are non-binding. The entrepreneur may adjust or revoke them.
Every offer includes a complete and accurate description of the products or services. Descriptions are detailed enough for the consumer to assess the offer properly. Images are realistic representations of the products or services. Obvious errors or mistakes are not binding.
Images and descriptions are indicative and cannot be the basis for compensation or cancellation.
Color accuracy cannot be fully guaranteed due to potential screen differences.
Each offer includes clear information about:
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The price
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Any shipping costs
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How the contract is concluded and which steps are needed
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Whether the right of withdrawal applies
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Payment, delivery, and performance terms
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Validity of the offer or price guarantee period
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Cost of communication if different from the base rate
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Whether the contract will be archived and how the consumer can access it
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How the consumer can review and correct personal data
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Available languages
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Codes of conduct the entrepreneur follows and how to access them
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Minimum contract duration in the case of long-term agreements
Optional: sizes, colors, material types.
Article 5 – The Contract
The contract is concluded once the consumer accepts the offer and fulfills the requirements.
If the offer is accepted electronically, the entrepreneur will confirm receipt without delay. Until confirmation, the consumer can cancel the contract.
The entrepreneur ensures appropriate security for data transfer and payment when the contract is concluded electronically.
The entrepreneur may assess the consumer’s ability to fulfill payment obligations. If there are valid reasons, the entrepreneur may refuse an order or attach conditions to its execution.
Upon delivery of goods or services, the entrepreneur provides the following:
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Contact address for complaints
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Terms and procedure for withdrawal, or a clear statement if not applicable
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Information about after-sales service and warranties
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All information listed in Article 4 (unless already provided)
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Cancellation instructions for long-term or indefinite contracts
If the contract is a long-term agreement, this information is provided only with the first delivery.
All contracts are subject to product availability. If an item is unavailable, the entrepreneur may cancel or provide a substitute.
Article 6 – Right of Withdrawal
When purchasing goods, consumers have the right to withdraw from the contract within 30 days without giving a reason. This period starts the day after the consumer receives the product or a third party designated by the consumer.
During this period, the consumer shall handle the product and packaging with care. The product may only be unpacked to the extent necessary to assess whether it should be kept.
If the consumer exercises the right of withdrawal, the product must be returned with all accessories, in original condition and packaging if possible, in accordance with the entrepreneur’s instructions.
The consumer must notify the entrepreneur in writing (email or letter) within 30 days of receipt. The product must then be returned within 30 days of this notification. Proof of timely return, such as a tracking receipt, is required.
Products may be returned directly to the supplier in China if specified.
If the consumer does not notify the entrepreneur or return the product within the stated timeframes, the purchase is considered final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, the costs of return shipping are fully borne by the consumer. This includes international shipping costs if products must be returned to the supplier in China.
If the consumer has made a payment, the entrepreneur will refund the amount as soon as possible, but no later than 30 days after receiving the return or proof of return.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for the products and services described below, provided this exclusion was clearly stated in the offer or prior to the conclusion of the contract.
Exclusion is possible for products:
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Made to the consumer’s specifications
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Clearly personal in nature
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That cannot be returned due to their nature
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That spoil or age quickly
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Whose price is subject to financial market fluctuations beyond the entrepreneur’s control
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Single issues of newspapers or magazines
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Audio or video recordings or computer software with broken seals
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Hygiene-sensitive products where the seal has been broken
Exclusion is possible for services:
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Related to accommodation, transport, catering, or leisure activities provided on a specific date or period
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That have started with the consumer’s explicit consent before the end of the withdrawal period
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Related to betting and lotteries
Article 9 – The Price
During the validity period of the offer, prices will not be increased, except due to changes in applicable tax rates.
The entrepreneur may offer products or services with variable prices if they are subject to financial market fluctuations beyond the entrepreneur’s control. This will be clearly stated.
Price increases within 3 months of the agreement are only permitted if due to legal changes.
Price increases after 3 months are only allowed if agreed and:
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They result from legal regulations, or
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The consumer has the right to terminate the agreement from the effective date of the increase
Article 10 – Conformity and Warranty
The entrepreneur guarantees that products and services comply with the contract, the offer specifications, reasonable usability standards, and applicable laws at the time of contract formation.
Manufacturer or importer warranties are in addition to the consumer’s statutory rights.
Defects or incorrect deliveries must be reported within 30 days of delivery. Products must be returned in original packaging and in new condition.
Warranty duration corresponds to the manufacturer’s warranty. The entrepreneur is not liable for suitability for individual use or advice provided.
Warranty does not apply if:
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The consumer repaired or altered the product
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The product was misused or exposed to abnormal conditions
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Damage results from government-imposed material regulations
Article 11 – Delivery and Execution
The entrepreneur will exercise due care in processing orders.
Delivery takes place at the address provided by the consumer.